Frequently Asked Questions

WooAI Chatbot Pro is an AI-powered customer assistant plugin for WooCommerce stores. It uses advanced language models (like Google Gemini, OpenAI GPT, or Claude) to provide intelligent, conversational support to your customers 24/7.

Key features include:

• Natural language product search with RAG technology
• Automated conversation flows (Playbooks)
• Multi-AI provider support with fallback options
• Comprehensive analytics and tracking
• Full customization of appearance and behavior

WooAI Chatbot Pro supports WooCommerce 7.0 and higher. We recommend using the latest stable version of WooCommerce for optimal performance and security.

No coding knowledge is required. WooAI Chatbot Pro features a user-friendly admin interface with visual tools for configuring all aspects of your chatbot. The Playbook builder uses drag-and-drop, and appearance settings include live preview.

Yes, WooAI Chatbot Pro is designed with privacy in mind. We support integration with popular consent management plugins and respect user cookie preferences. Conversation data is stored securely and can be configured according to your privacy policy requirements.

We recommend Google Gemini for most users because:

• Generous free tier (60 queries/minute)
• Excellent performance and accuracy
• Fast response times
• Easy setup with Google account

However, OpenAI GPT and Claude are excellent alternatives if you prefer different capabilities or already have existing accounts.

Costs vary by provider and model:

• Google Gemini Flash: Free tier available, then ~$0.075 per 1M tokens
• OpenAI GPT-4o-mini: ~$0.15/$0.60 per 1M tokens (input/output)
• Claude 3.5 Sonnet: ~$3/$15 per 1M tokens

For a typical small store with 1,000 conversations/month, costs are usually under $10-20/month with Gemini Flash or GPT-4o-mini.

Yes! WooAI supports configuring multiple providers. You can set one as primary and others as fallback. If the primary provider fails (rate limit, downtime), the system automatically switches to the fallback provider without any interruption to customers.

Yes, API keys are stored encrypted in your WordPress database and are never exposed to frontend code. All API calls are made from your server, not from the customer's browser. We recommend using dedicated API keys for WooAI (not keys shared with other applications).

RAG (Retrieval Augmented Generation) is a technique that allows your chatbot to search your actual product catalog and provide accurate, up-to-date information to customers.

Without RAG, the AI can only give generic responses. With RAG, customers can ask "Do you have running shoes under $100?" and get actual products from your store with real prices and availability.

Yes, Supabase offers a generous free tier that includes:

• 500MB database storage
• 50,000 monthly active users
• Unlimited API requests
• 7-day log retention

This is sufficient for most small to medium WooCommerce stores. Larger stores may need paid plans starting at $25/month.

Product sync happens automatically:

• New products: Indexed immediately when published
• Updated products: Re-indexed when saved
• Deleted products: Removed from index on deletion
• Price/stock changes: Synced in real-time

You can also manually trigger a full re-index at any time from the RAG settings.

There's no hard limit on product count. We've tested successfully with catalogs of 50,000+ products. However, for optimal performance:

• Under 1,000 products: Works great on free tier
• 1,000-10,000 products: May need Supabase Pro for better performance
• 10,000+ products: Contact us for optimization recommendations

Playbooks are automated conversation flows that you can create without coding. They allow you to define specific chatbot behaviors for different scenarios, like shipping inquiries, return policies, or order tracking.

Think of them as "recipes" that tell your chatbot exactly how to handle certain types of customer questions.

There's no limit on the number of Playbooks you can create. However, for best results, we recommend starting with 5-10 focused Playbooks for your most common customer scenarios, then adding more as needed.

Playbooks and AI work together. When a Playbook is triggered, it can:

• Provide predefined responses (fastest, most consistent)
• Use AI to generate contextual responses with specific instructions
• Mix both approaches in the same flow

If no Playbook matches, the AI handles the conversation normally.

WooAI Chatbot Pro licenses are:

• Per-site: Each license key works on one WordPress installation
• Annual: Includes 1 year of updates and support
• Renewable: Can be renewed for continued updates

If your license expires, the plugin continues to work but won't receive updates or support.

Yes, your license includes use on one staging/development site in addition to your production site. Staging sites are detected automatically by common staging URL patterns (e.g., staging.yoursite.com, dev.yoursite.com).

Your WooAI Chatbot Pro purchase includes:

• Full plugin with all features
• 1 year of software updates
• 1 year of priority support
• Documentation and video tutorials
• Playbook templates library

Note: AI provider costs (Gemini, OpenAI, Claude) and Supabase costs are separate and billed directly by those services.

Yes, we offer a 14-day money-back guarantee. If you're not satisfied with WooAI Chatbot Pro for any reason, contact our support team within 14 days of purchase for a full refund.

No, WooAI Chatbot Pro is optimized for minimal performance impact:

• Widget JavaScript is loaded asynchronously after page load
• Initial bundle is under 50KB compressed
• No jQuery dependency
• AI calls don't block page rendering

You won't notice any impact on your Core Web Vitals or page load times.

Yes, WooAI Chatbot Pro works with all major page builders including:

• Elementor
• Divi
• WPBakery
• Beaver Builder
• Gutenberg

The floating widget works automatically, and we provide shortcodes for inline embedding.

Yes, you can customize responses in several ways:

• System Prompt: Define your chatbot's personality and knowledge base
• Playbooks: Create specific responses for common scenarios
• Welcome Message: Customize the initial greeting
• Variables: Use dynamic data like customer name, cart contents

Yes, WooAI Chatbot Pro works with multilingual stores. The AI models support 100+ languages and will respond in the same language as the customer's query. For stores using WPML or Polylang, the chatbot integrates with your translation setup.